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Blog

How to Kill the Customer Service Game

February 14, 2019,

The key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it.

Article

Holiday Bonus Guidelines: What Business Owners Should Know

As the holidays arrive, business owners often consider: Should I give a holiday bonus? a year-end bonus? Learn what you need to know. Read more

Blog

Why Every Small Business Should Be Marketing With Email

February 13, 2019,

Is email marketing outdated? These stats show otherwise. Learn why email works and why it is critical for the success of your small business.

Blog

Marketing Tips for Your Pop-Up Shop

February 13, 2019

Ensure a memorable, successful event by creating a three-stage marketing plan for before, during and after your pop-up shop event.

Infographic

Infographic: Entrepreneurship Training

Small business owners who invest in training are more likely to grow. Our latest infographic examines the growth of entrepreneurship training and sources for small business... Read more

Blog

5 Customer Retention Tactics to Increase Store Loyalty

February 12, 2019,

How can you boost your profits and increase store loyalty? Building a strong customer base that keeps coming back.

Blog

Every Business Deserves Planning

February 11, 2019,

Don’t make the common mistake of dismissing the value of planning. Every well-run business needs to manage strategy, metrics and essential business numbers.

Blog

Got Scheduling Headaches? You’re Not Alone

February 8, 2019,

When you’re a small business owner with shift workers, every minute counts. Learn how to create efficient scheduling.

Blog

VoIP 101: What is It and Why Does Your Business Need It?

February 7, 2019,

From chat platforms to video conferencing, modern communication tools such as Voice over Internet Protocol (VoIP) allow colleagues to conduct business from anywhere in the world.

Blog

What Gets Attention on Facebook?

February 7, 2019,

A whopping 79 percent of all U.S. adults who use the internet are on Facebook. So what types of Facebook posts get all those users’ attention?

Blog

Is a Pop-Up Shop Right for Your Business?

February 6, 2019

Pop-up shops—short-term retail spaces open anywhere from a week to a few months—are temporary by definition, but the concept is proving to have surprising longevity.

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